Director's Corner

• A refund request must be sent to the Parks and Recreation Department through email azeien@cityofripon.com or by phone (920) 952-1589. All participant program/trip cancellation requests must be received at least five business days prior to the start of the program. No refund will be issued after this time.

Refund options are:

• Refunded by original form of payment. If by check or cash, the refund will be by City check which may take up to 1-2 weeks to process. If by credit card, refunds will be sent to the card account. Or a program credit will be applied to participants RecDesk account, which may be used for any Parks and Recreation/Senior programming. 
• Shelter/Senior Activity Center reservation cancellation requests must be received at least ten business days prior to the reservation date. Refund options above apply. Reservations made within ten business days of the reservation date are not subject to a cancellation refund or credit.

What if the department cancels a program?

• In the event that the Parks and Recreation Department cancels a program in its entirety, the participant will receive a 100% program credit in their RecDesk account unless a refund is requested within 5 business days of being notified of the cancellation. In the case of a “single event cancellation” such as instructor illness, inclement weather, or other circumstances that may cancel one (1) class in a session, there will be an attempt to reschedule the class. If the class cannot be rescheduled, no credit or refund will be issued.